TripleMotion Media B.V., with its registered office and principal place of business in Roden (9301 LK) at 1e Energieweg 13, hereinafter referred to as “CareUp”, attaches great importance to the responsible handling of personal data of its visitors. CareUp therefore processes your personal data carefully and with due observance of the provisions of the Personal Data Protection Act in this regard. In this Privacy Statement, TripleMotion Media B.V. informs you about the way in which CareUp processes your personal data and how you can change or object to it. This Privacy Statement only applies to the services offered by TripleMotion Media B.V. on CareUp.
Contact details:
Address: 1e energieweg 13, Roden, 9301 LK
Phone: 0880083421
Website: https://careup.online
Gijs Tempel is the Data Protection Officer of TripleMotion Media B.V. He/she can be reached via info@careup.online
Personal data we process
TripleMotion Media B.V. processes your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data we process:
– First and last name
–Address
–Telephone number
– Email address
–IP address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
– Data about your activities on our website
– Internet browser and device type
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardian. However, we cannot verify that a visitor is over 16. We therefore recommend that parents be involved in their children’s online activities in order to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without that consent, please contact us at info@careup.online and we will delete this information.
For what purpose and on what basis we process personal data
TripleMotion Media B.V. processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and/or advertising brochure
– To be able to call or e-mail you if this is necessary to be able to perform our services
– Inform you about changes to our services and products
– Provide you with the opportunity to create an account
– To deliver goods and services to you
– TripleMotion Media B.V. analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
– TripleMotion Media B.V. also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.
This processing is based on the legal bases:
Permission: The data subject has consented to the processing of his or her personal data for one or more specific purposes.
Agreement: The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract.
Legal obligation: The processing is necessary for compliance with a legal obligation to which the controller is subject.
Contractual or legal obligation
When making purchases via the webshop, it is necessary for TripleMotion Media B.V. to have the following information for the execution of a (purchase) agreement
– First and last name
–Address
–Telephone number
– Email address
The user/buyer is obliged to provide the above information when making a purchase. If the data is not provided, no agreement can be drawn up and the order will not be completed.
Automated decision-making
TripleMotion Media B.V. does not make decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a human being (for example an employee of TripleMotion Media B.V.) being involved.
How long we keep personal data
TripleMotion Media B.V. does not store your personal data any longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods:
Personal data
Retention period: personal data such as first and last name are kept for 7 years in the form of an invoice.
Reason: It is required by law to keep (purchase) agreements for 7 years.
Account
Retention period: account data on the website and within CareUp will be retained as long as activity is registered. If an account has not been active for two years, the account will be deleted after an email warning.
Reason: account details are required to log in. We will keep this data (username and email) for as long as the account is active.
In your account on CareUp, CareUp stores the following information, among other things: your name, address(es), e-mail address, delivery and payment details, specified information and interests, data about your previous orders & reviews that you have placed.
You can chat & email with our customer service. To help you quickly with any questions, we use your account information and make notes that we save. CareUp records data about the phone call and stores chats. for analysis and improvement of our services. Sometimes CareUp uses another party to answer your questions. They can use your data for this purpose.
When writing a customer review, you can choose whether your personal information is visible to other visitors and whether CareUp can contact you about your customer review. If applicable, CareUp keeps track of who writes which review and your reviews are also in your account.
Address
Retention period: address details are kept for 7 years in the form of an invoice.
Reason: it is required by law to keep (purchase) agreements for 7 years.
Contact details – phone number
Retention period: customer telephone numbers will be stored until a placed order has been completed. The retention period for this is 48 hours.
Reason: we store the telephone number so that we can contact you by phone in case of problems to complete the order properly.
Contact details – e-mail
Retention period: the e-mail address provided on the website and within CareUp will be stored as long as activity is registered. If an account has not been active for two years, the account will be deleted after an email warning.
Reason: account details are required to log in. We will keep this data (e-mail) for as long as the account is active.
Sharing personal data with third parties
TripleMotion Media B.V. does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. TripleMotion Media B.V. remains responsible for this processing.
For your order, CareUp needs your name, e-mail address, address(es), payment details and sometimes also your telephone number. This allows us to deliver your order and keep you informed about your order. CareUp also provides this data to others if necessary for an order, for example to delivery services and our distribution center.
If you order from a third-party seller on CareUp, CareUp will give your information to that seller. We require our third-party vendors to handle your data with the same care as Care Up does.
Cookies, or similar techniques, that we use
TripleMotion Media B.V. uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. TripleMotion Media B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer tailor-made content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete all information that has previously been stored through your browser’s settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Cookies are also placed on this website by third parties. These are, for example, advertisers and/or the social media companies. A complete overview of these cookies can be found in the cookie tab at the top of the page.
Viewing, modifying or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by TripleMotion Media B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request for withdrawal of your consent or objection to the processing of your personal data to info@careup.online. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. TripleMotion Media B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
TripleMotion Media B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@careup.online. TripleMotion Media B.V. has taken the following measures to secure your personal data:
– TLS (formerly SSL) We send your data via a secure internet connection. You can see this by the address bar ‘https’ and the padlock in the address bar.
– RSA 2048 bits and AES 256 bits keys automatically generated on the fly! (Different keys every time for every client session)
– Password salt is automatically added to passwords. This way, only you have the password.
– Password hash: SHA256
– All information is automatically encrypted on both sides.
– Full that encryption according to RSA+ AES protocols
– Database SHA256 data encryption
– Restricted server access
– IP surveillance
– Protection against brute-force attacks
Changes to privacy statement
TripleMotion Media B.V. may amend this Privacy Statement. Every adjustment will be announced via CareUp. By using CareUp after changes, you agree to any amended Privacy Statement. Keep an eye on this page and CareUp regularly for all changes. The current Privacy Statement has been updated on 04-07-20229301
