TripleMotion Media B.V., with its registered office and principal place of business in Roden (9301 LK) at 1e Energieweg 13, hereinafter referred to as “CareUp”, attaches great importance to the responsible handling of personal data of its visitors. CareUp therefore processes your personal data carefully and in accordance with the General Data Protection Regulation (GDPR). In this Privacy Statement, TripleMotion Media B.V. informs you about the way in which CareUp processes your personal data and how you can change or object to it. This Privacy Statement only applies to the services offered by TripleMotion Media B.V. on CareUp.

Contact details:
Address: 1e energieweg 13, Roden, 9301 LK
Phone: 0880083421
Website: https://careup.online
Email: info@careup.online
Chamber of Commerce: 64017044

Requests via a form on Facebook or Instagram
If you request a free trial through a form in an advertisement on Facebook or Instagram, Meta Platforms Ireland Ltd. collects the information you enter in that form, such as your name, your business email address and the name of your organisation, and passes it on to us. We use this information only to contact you about your request. We do this at your request, in order to prepare an agreement with you. We keep this information no longer than necessary to handle your request. You can read what Meta itself does with data on Facebook and Instagram in Meta’s privacy policy: https://www.facebook.com/privacy/policy

Business contacts
We also process business contact details of employees of healthcare organisations, educational institutions and other organisations, such as name, job title, organisation, business email address and business telephone number. We receive this information from you or your organisation, or we obtain it from public and business sources, such as your organisation’s website, LinkedIn, the trade register of the Dutch Chamber of Commerce and business databases such as Apollo.io. We use this information to approach your organisation about our services and to maintain that contact. When preparing these messages, we may use software, including software that uses artificial intelligence. An employee approves the messages before they are sent. We do this on the basis of our legitimate interest in bringing our services to the attention of organisations for which they are relevant. You can always object to this, via the unsubscribe option in our email or via info@careup.online. We will then no longer contact you. We only keep a record of your objection, so that we do not approach you again.

Persoonsgegevens die wij verwerken
TripleMotion Media B.V. verwerkt uw persoonsgegevens doordat u gebruik maakt van onze diensten en/of omdat u deze zelf aan ons verstrekt. Personal data we process
TripleMotion Media B.V. processes your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data we process:
– First and last name
–Address
–Telephone number
– Email address
–IP address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
– Data about your activities on our website
– Internet browser and device type

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@careup.online and we will delete this information.
For what purpose and on what basis do we process personal data?
TripleMotion Media B.V. processes your personal data for the following purposes:
– Processing your payment
– Sending emails about our services, such as news and offers. You can always unsubscribe via the unsubscribe option in the email or via info@careup.online.
– To be able to call or email you if this is necessary to provide our services
– To inform you about changes to our services and products
– To offer you the opportunity to create an account
– To provide our services to you
– TripleMotion Media B.V. analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences.
– TripleMotion Media B.V. also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

These processing operations are based on the legal bases:

Consent: The data subject has given consent to the processing of their personal data for one or more specific purposes.
Contract: Processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract.
Legal obligation: Processing is necessary to comply with a legal obligation to which the controller is subject.
Legitimate interest: Processing is necessary for the purposes of the legitimate interests of TripleMotion Media B.V., for example to establish and maintain business contacts, to inform customers about similar services, and to secure our website and services. We weigh your interests against ours. You can always object to this processing.

Consent: The data subject has given consent to the processing of their personal data for one or more specific purposes.
Agreement: The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract.
Contractual or legal obligation
When making purchases through the webshop, TripleMotion Media B.V. requires the following information to execute a (purchase) agreement:
– First and last name
– Address
– Phone number
– Email address

The user/purchaser is obliged to provide the above information when making a purchase. If you do not provide the information, no agreement can be drawn up and the order will not be completed.

Automated decision-making
TripleMotion Media B.V. does not make decisions based on automated processing on matters that could have (significant) consequences for individuals. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an employee of TripleMotion Media B.V.).

How long we retain personal data
TripleMotion Media B.V. retains your personal data no longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods:

Personal data
Retention period: Personal data such as first and last names are retained for 7 years in the form of an invoice.
Reason: It is legally required to retain (purchase) agreements for 7 years.

Account
Retention period: account data on the website and within CareUp will be retained for as long as activity is registered. If an account has not been active for two years, the account will be deleted after an email warning.
Reason: Account information is required to log in. We will keep this information (username and email) for as long as the account is active.

In your CareUp account, CareUp stores the following information: your name, address(es), email address, billing and payment information, specified information and interests, and information about your previous orders.

You can chat & email with our customer service. To help you quickly with questions, we use your account information and make notes that we keep. CareUp records data about the telephone conversation and stores chats. for analyses and improvement of our services. Sometimes CareUp uses another party to answer your questions. They may use your data for this purpose.

If you send us a review or feedback, for example by email, we use it to improve our services. We only publish your review with your name if you give us permission to do so.

Address data
Retention period: Address data is retained for 7 years in the form of an invoice.
Reason: It is legally required to retain (purchase) agreements for 7 years.

Contact details – telephone number
Retention period: We do not keep telephone numbers longer than necessary to handle your order or question.
Reason: We store your telephone number so that we can contact you by phone in case of problems to complete the order correctly.

Contact details – email
Retention period: the email address provided on the website and within CareUp will be retained for as long as activity is registered. If an account has not been active for two years, the account will be deleted after an email warning.
Reason: Account information is required to log in. We will keep this data (email) as long as the account is active.

Sharing personal data with third parties
TripleMotion Media B.V. does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Sharing personal data with third parties
We conclude data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. TripleMotion Media B.V. remains responsible for these processes.

For your order, CareUp needs your name, email address, address(es), payment details and sometimes also your telephone number. This allows us to process your order and keep you informed about your order. CareUp also provides this information to others if necessary for an order, for example to our payment provider Mollie and our accounting software Moneybird.

On CareUp, you always order from TripleMotion Media B.V. itself. There are no external sellers, so we do not pass your order details on to other sellers.

Cookies, or similar technologies, that we use
TripleMotion Media B.V. uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. TripleMotion Media B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure the website functions properly and to optimize it. We also place cookies that track your surfing behaviour so that we can offer tailor-made content and advertisements. During your first visit to our website, we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all information previously saved via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also placed on this website by third parties. These include advertisers and/or social media companies. An overview of these cookies is available on request via info@careup.online.

Access, change, or delete data
You have the right to access, correct or delete your personal data, and to have its processing restricted. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by TripleMotion Media B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@careup.online. To ensure that the request has been made by you, we may ask you to verify your identity. If we ask for a copy of your ID, please blacken out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in that copy. This is to protect your privacy. We will respond to your request as quickly as possible, and in any case within one month. TripleMotion Media B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl

How we protect personal data
TripleMotion Media B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or there are indications of misuse, please contact our customer service or email us at info@careup.online. TripleMotion Media B.V. has taken the following measures to protect your personal data:
– TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar ‘https’ and the padlock in the address bar.
– RSA 2048 bits and AES 256 bits keys automatically generated on the fly! (Different keys every time for every client session)
– Password salt is automatically added to passwords. This means only you have the password.
– Password hash: SHA256
– All information is automatically encrypted on both sides.
– Full data encryption using RSA + AES protocols
– Database SHA256 data encryption
– Restricted server access
– IP monitoring
– Protection against brute-force attacks

Privacy Statement Amendments
TripleMotion Media B.V. may amend this Privacy Statement. Significant changes will be announced via CareUp. Where a change requires your consent, we will ask for it separately. For any changes, please check this page and CareUp regularly. The current Privacy Statement was updated on 1 October 2026.